Privacy Policy

Introduction

This Privacy Policy explains how Best American IPTV ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website at bestamericaniptv.com, subscribe to our streaming service, or contact us for support.

We are committed to protecting your privacy and handling your data transparently. By using our service, you agree to the practices described in this Policy. If you disagree with any part of it, please do not use the service.

Information We Collect

Information you provide directly

When you subscribe or interact with us, we collect information you voluntarily provide, including:

• Full name
• Email address
• WhatsApp or phone number
• Country of residence
• Device type and preferred setup format (e.g. Firestick, Smart TV, MAG)
• Payment information (processed by third-party providers — we do not store full card details)
• Any messages you send us via email, WhatsApp, Telegram, or contact forms

Information collected automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate location (country/city level)
• Browser type, version, and language
• Operating system and device type
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking identifiers (see Section 6)

How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery. To activate your subscription, generate credentials, and send them to your email and WhatsApp.
• Customer support. To respond to your questions, troubleshoot technical issues, and provide setup assistance.
• Payment processing. To handle transactions through our payment providers and prevent fraud.
• Service improvements. To analyze usage patterns and improve our website, plans, and support processes.
• Marketing communications. To send you updates about our service, promotions, or renewal reminders (only with your consent, and you can opt out anytime).
• Legal compliance. To comply with applicable laws, respond to lawful requests, and enforce our Terms.

Legal Basis for Processing

If you are located in the European Economic Area (EEA), the United Kingdom, or another region with similar data-protection laws, we rely on the following legal bases to process your personal data:

• Contract. Processing is necessary to provide the service you have subscribed to.
• Consent. Where you have given us specific consent (e.g. for marketing emails). You may withdraw consent at any time.
• Legitimate interests. To operate and improve our service, prevent fraud, and communicate with you about your subscription — balanced against your rights.
• Legal obligation. Where required by applicable law.

Sharing Your Information

We do not sell your personal information. We share it only with the following categories of recipients, and only to the extent necessary:

• Payment processors. Stripe, PayPal, cryptocurrency gateways, and bank partners handle your payment securely on our behalf.
• Hosting and infrastructure providers. Companies that provide website hosting, streaming servers, and email delivery.
• Support and messaging platforms. WhatsApp, Telegram, and email services used to deliver your credentials and provide support.
• Analytics providers. Aggregated, non-identifying analytics tools (such as Google Analytics) used to understand website traffic.
• Legal and regulatory authorities. Where we are required by law, court order, or to protect our legal rights.

All third parties we work with are required to protect your data and use it only for the purposes we have contracted them for.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to function properly and to help us understand how visitors use our site. We use:

• Essential cookies. Required for the website to work (e.g. session management, security).
• Preference cookies. Remember your choices such as language or region.
• Analytics cookies. Help us understand traffic patterns and improve the user experience.
• Marketing cookies. Used only with your consent to measure the effectiveness of our advertising.

You can manage or disable cookies through your browser settings. Blocking essential cookies may prevent parts of the website from working correctly.

Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Typical retention periods include:

• Active subscriber data: for the duration of your subscription plus 24 months.
• Payment and transaction records: up to 7 years, as required by financial regulations.
• Support conversations: up to 24 months after your last interaction.
• Marketing preferences: until you withdraw consent.

When personal data is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you have the following rights over your personal data:

• Access. Request a copy of the personal data we hold about you.
• Rectification. Ask us to correct inaccurate or incomplete information.
• Erasure. Request deletion of your personal data, subject to legal retention requirements.
• Restriction. Ask us to limit how we process your data in certain circumstances.
• Portability. Receive a copy of your data in a structured, machine-readable format.
• Objection. Object to processing based on legitimate interests or direct marketing.
• Withdraw consent. Where processing is based on your consent, you can withdraw it at any time.
• Lodge a complaint. File a complaint with your local data protection authority.

California residents: Under the CCPA/CPRA, you have the right to know what personal information we collect, to request deletion, and to opt out of any sale or sharing of your personal information (we do not sell your data).

International Data Transfers

Because we operate globally, your personal data may be transferred to and processed in countries outside your country of residence, including countries that may have different data-protection standards.

When we transfer data internationally, we take appropriate safeguards such as Standard Contractual Clauses or reliance on adequacy decisions, to ensure your data remains protected at a level comparable to that of your home country.

Data Security

We take data security seriously and use a combination of technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage of sensitive information
• Access controls and authentication for internal systems
• Regular security reviews and updates
• Third-party PCI-compliant payment processors for card data

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will notify affected users promptly in the event of a data breach that affects their personal data.

Children's Privacy

Our service is intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without appropriate parental consent, please contact us and we will delete the information.

Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services (for example, payment gateways, social media, or IPTV applications). This Privacy Policy applies only to Best American IPTV. We are not responsible for the privacy practices of third parties.

We encourage you to review the privacy policies of any third-party service before providing them with your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Effective date" at the top of this page and, where appropriate, notify you by email or through a notice on our website.

We encourage you to review this Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a concern, please contact us using one of the following channels:

• Email: support@bestamericaniptv.com
• WhatsApp: +1 (724) 318-6185
• Website: bestamericaniptv.com